Privacy Notice

Privacy Notice

Effective Date: November 14, 2024

Marketplace by Star Care values your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you engage with our Affordable Care Act (ACA) services. Please read this notice carefully to understand our practices regarding your information.

1. Information We Collect

To provide you with ACA-related services, we may collect the following types of information:

• Personal Identifiable Information (PII): Name, date of birth, Social Security number, mailing address, email address, and phone number.

• Health Information: Details regarding your health status, medical history, and current insurance coverage as required to assess eligibility and determine benefits.

• Financial Information: Income and household details necessary to determine eligibility for subsidies, tax credits, and Medicaid.

2. How We Use Your Information

We use the information we collect to:

• Determine eligibility for ACA plans, tax credits, and subsidies.

• Process and manage your insurance application, enrollment, and renewals.

• Communicate with you regarding policy updates, plan changes, and other relevant notifications.

• Comply with federal and state regulatory requirements for ACA enrollment.

3. How We Share Your Information

We may share your information with:

• Insurance Providers: To facilitate policy enrollment and administration.

• Government Agencies: When required by the ACA for eligibility determination, compliance reporting, and subsidy verification.

• Service Providers: Trusted third parties who assist us in processing your applications or managing your account; these providers are bound by privacy agreements.

• Legal Requirements: We may disclose your information if required by law, regulation, or court order.

4. How We Protect Your Information

We maintain strict administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These security measures include data encryption, secure storage, and limited access protocols.

5. Your Rights and Choices

You have rights regarding the information we collect, including the right to:

• Access and receive a copy of your personal information.

• Request corrections or updates to your personal information if it is inaccurate.

• Limit certain uses or sharing of your information, as permitted by law.

• Withdraw your consent for specific data uses, where applicable.

To exercise any of these rights, please contact us using the information below.

6. Changes to This Privacy Notice

We may update this Privacy Notice periodically. Any changes will be effective upon posting to our website. We encourage you to review this notice periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, please contact us by emailing us at Brandie@marketplacebystarcare.com